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Why 'sorry' shouldn't be the hardest word for doctors

19 May 2010

Many fear we are living in a blame culture - something has gone wrong, so somebody must pay. In the NHS doctors may fear both litigation and censure.

But medical law experts Dr Anthea Martin and Dr Gail Gilmartin tell doctors that most of the time patients just want a simple apology.

(External) Read the full article on the BBC News website.





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