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POhWER Welcomes the Equality Act 2010

02 June 2010 The Equality Act, which contains a series of measures for tackling inequalities, received Royal Assent in April 2010 and will come into force in stages. It focuses on the delivery of equality in the provision of goods, facilities and services as well as in the workplace and aims to make Britain a fairer society.

Making experiences count - implementation, one year on

15 April 2010 Valerie Harrison, Chief Executive, POhWER, discusses the importance of managing complaints processes within the NHS.

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